{"@context":"https://schema.org/","@type":"JobPosting","title":"Master Butler \" Trainer","description":"

Cluster-wide authority for all butler service across Posh Club hotels in Sharm El Sheikh. Owns the Butler Operations Manual, curriculum, and certification to build a consistently excellent butler team to LQA/Forbes luxury standards, while protecting the integrity of the butler role as the brand’s most visible service ambassador.

Responsibilities

Own, maintain, and update the Butler Operations Manual: A-Z curriculum, 29 service SOPs, and privileges standards
Deliver daily 15-minute OJT, run Butler Academy days, and onboard/train all new butlers to certification
Manage the four-stage certification pathway and sign off Certified Posh Butler and above for the cluster
Prepare teams and uphold standards for LQA, Forbes, mystery-guest, weekly, and monthly GM/QA audits
Coordinate identical butler standards and training across all Posh Club hotels in the cluster
Partner with Posh Club Managers and Executive Chefs to develop signature service and wellbeing/longevity offerings
Produce and submit: Month-1 Observations Report, Monthly Training Report to Corporate F&B, and Quarterly Cluster Review

Requirements

Education: Master Certification
Experience: 5–0 years
Extensive luxury butler experience in resort and/or cruise at landmark properties
Demonstrable training and coaching experience with butler or equivalent luxury service teams
Command of international luxury standards, specifically LQA and Forbes benchmarks
Fluent English; additional languages such as Russian, German, or Arabic is a strong advantage
Willingness to be based in Sharm El Sheikh with regular travel across all Posh Club hotels
Expert coaching and communication skills with ability to lead through partnership, not authority
Discreet, composed, and detail-obsessed with guest-obsessed service mentality
Strong organizational and administrative skills for documentation, records, and reporting
Calm under pressure and skilled in handling sensitive guest situations
Cross-functional leadership to influence Posh Club Managers, Supervisors, and Floor Butlers
Continuous benchmarking mindset to refresh standards against leading global butler operations

","identifier":{"@type":"PropertyValue","name":"SUNRISE Resorts and Cruises","value":"6a44e2e4802e65a53192e943"},"hiringOrganization":{"@type":"Organization","name":"SUNRISE Resorts and Cruises","sameAs":"https://sunrise-resorts.com","logo":"https://careers.sunrise-resorts.com/sunrise-logo.png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sharm El Sheikh"}},"url":"https://careers.sunrise-resorts.com/jobs/6a44e2e4802e65a53192e943","employmentType":"FULL_TIME","industry":"Posh Club","datePosted":"2026-07-01T09:50:28.593Z","validThrough":"2026-09-29T09:50:28.593Z"}