{"@context":"https://schema.org/","@type":"JobPosting","title":"German speaking Guest Relations","description":"

The Guest Relations Officer is responsible for ensuring a high level of customer satisfaction by providing exceptional service to guests. The role includes handling guest inquiries, resolving complaints, and creating a welcoming environment. Fluency in German is essential to effectively communicate with German-speaking guests.

Responsibilities

Welcome guests warmly and ensure a positive first impression.
Communicate with guests in both English and German fluently.
Handle guest inquiries, requests, and complaints promptly and professionally.
Provide accurate information about hotel services, facilities, and local attractions.
Coordinate with different departments to fulfill guest needs efficiently.
Follow up with guests to ensure satisfaction during and after their stay.
Maintain records of guest interactions and feedback.
Assist in handling VIP guests and special requests.
Ensure compliance with company standards and service protocols.

Requirements

Education: Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
Experience: 2–4 years
Fluency in German and English (spoken and written) is mandatory.
Proven experience in guest relations, front office, or customer service.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Professional appearance and attitude.
Customer-focused mindset
Multitasking and organizational skills
Conflict resolution abilities
Cultural awareness and sensitivity
Experience in hospitality or tourism industry.
Familiarity with hotel management systems.

","identifier":{"@type":"PropertyValue","name":"SUNRISE Resorts and Cruises","value":"69f1ad16afe734675a68fe4c"},"hiringOrganization":{"@type":"Organization","name":"SUNRISE Resorts and Cruises","sameAs":"https://sunrise-resorts.com","logo":"https://careers.sunrise-resorts.com/sunrise-logo.png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Any Location"}},"url":"https://careers.sunrise-resorts.com/jobs/69f1ad16afe734675a68fe4c","employmentType":"FULL_TIME","industry":"Front Office","datePosted":"2026-04-29T07:02:46.991Z","validThrough":"2026-07-28T07:02:46.991Z"}